Shipping policy
Delivery & Shipping Policy
At www.mooncoats.com, we are committed to delivering your order as quickly and efficiently as possible. Below, you'll find details on our shipping process, including costs and estimated delivery times.
Free Shipping on Orders Over €150
We offer free worldwide shipping on all orders over €150.
For orders below €150, shipping costs apply as outlined below.
Shipping Costs for Orders Under €150
| Shipping Method | Baltic States (Latvia, Lithuania, Estonia) | Europe | North America | Asia & Australia | Rest of the World |
|---|---|---|---|---|---|
| DPD | €3.99 | €6.99 | Not Available | Not Available | Not Available |
| Omniva | €2.99 (parcel locker) / €4.99 (courier) | €4.99 | Not Available | Not Available | Not Available |
| Swotzy | €6.99 | €9.99 | €14.99 | €19.99 | €24.99 |
Shipping options at checkout will depend on your location.
Processing & Dispatch
- All orders are processed and shipped from our facility in Latvia.
- Processing time: 1–3 business days for in-stock items.
- Out-of-stock items: If an item is not in stock, production time is approximately 2 weeks or slightly longer, depending on the number of pending orders.
Once your order is ready, you will receive a shipping confirmation email with tracking details.
Estimated Delivery Times
- Baltic States (Latvia, Lithuania, Estonia): 2–5 business days
- Europe: 5–10 business days
- North America: 7–14 business days
- Asia & Australia: 10–20 business days
- Rest of the World: 10–25 business days
Order Tracking
Once your order has shipped, you will receive a tracking link via email. Please allow up to 48 hours for tracking updates.
Duties & Taxes
- EU orders: No additional customs fees.
- International orders: Customs duties or import taxes may apply depending on your country’s regulations.
Lost or Delayed Packages
If your order is delayed beyond the estimated delivery window, contact us at info@etnodesigns.com. If a package is lost, we will assist in resolving the issue with the carrier.
Address Changes & Delivery Issues
- Ensure your shipping address is correct before placing an order.
- Address changes can only be made before dispatch—contact info@etnodesigns.com as soon as possible.
Need Help?
For any shipping-related questions, reach out to us at info@etnodesigns.com.
